Refund & Cancellation Policy

Last updated: 10 November 2026

Please use the free trial to make sure Subastra fits your event before you buy.

1. After a plan is activated

Payments are not refundable once a plan has been activated on your workspace, whether or not you use it, and plans cannot be transferred to another workspace or person.

2. When we will refund

• Paid but not activated: if we cannot match or activate your payment, we refund it in full.
• Paid twice or paid too much: we refund the extra amount.
• Our fault: if a serious problem on our side stops you using a paid plan and we cannot fix it within a reasonable time, we refund the unused part.
• We close your workspace without you having broken our Terms: we refund the unused part of your plan.

3. How to ask

Email [email protected] from your account email within 7 days of the payment, with your workspace name and UTR / reference number. Approved refunds are sent back to the paying UPI account, usually within 7 working days.

4. Cancelling

Plans do not renew automatically, so there is nothing to cancel. Your plan simply ends on its end date. You can ask us to delete your account at any time (see our Privacy Policy).